Refund policy

We hope you love your skincare products as much as we do. However, if you’re not completely satisfied with your purchase, we’re here to help.


Eligibility for Returns

Due to the nature of skincare products and hygiene regulations, we can only accept returns under the following conditions:

 

  • The item is unused, unopened, and in its original packaging.

  • The return is requested within 14 days of receiving your order.

  • The item was purchased directly from www.thatbeautygirl.com

 


Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

 

  • Used or opened skincare products

  • Items purchased as part of a promotional bundle (unless the full bundle is returned unopened)

  • Gift cards or digital products

 


Damaged or Faulty Products

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. Send an email to info@hollystottbeauty.com with your order number, a description of the issue, and a photo of the product. We’ll arrange a replacement or refund as quickly as possible.


How to Return an Item

If your return is approved, please send the product to:


Holly Stott Beauty

Unit 4, Conway House

Warwick Court, Park Road

Middleton, Manchester

M24 1AE

United Kingdom


You are responsible for return shipping costs unless the item is faulty. We recommend using a tracked delivery service as we are not liable for items lost in transit.


Refunds

Once we receive your return and confirm it meets our return conditions, a refund will be issued to your original payment method within 7–10 working days. We’ll notify you via email once your return has been processed.


Contact Us

Still have questions? Reach out to us at info@hollystottbeauty.com— we’re happy to help.